Billing and refund policy

1. How billing works

• Pro and Business are billed monthly; Enterprise is billed yearly. The AI Marketplace listing plan is billed monthly or yearly.
• Prices are in US dollars and exclude taxes that may apply where you live. Your bank may add currency conversion fees.
• You pay in advance for each period through Stripe, and the plan renews automatically until you cancel.
• Receipts are emailed from [email protected] and invoices are available from Plan & billing.
• Link limits count the links you hold at once. If you move to a smaller plan, or your plan ends, your existing links keep working, but you can't add new ones until you're under the new limit.

2. Cancelling

Cancel at any time from Plan & billing → Manage billing. Your plan stays active until the end of the period you have paid for, then your account moves to the Free plan. You won't be charged again.

3. Refunds

Payments cover the period you have paid for, so we don't refund partly used periods. We will refund:

• a duplicate charge for the same period;
• a charge made after you cancelled, if it was our mistake;
• a charge for a paid feature we removed during your paid period, for the unused part of that period;
• any other payment where the law where you live gives you a right to a refund.

4. Asking for a refund

Email [email protected] from your account email within 14 days of the charge, with the date and amount. Approved refunds go back to the card you paid with through Stripe; your bank decides how long it takes to appear.

5. Failed payments

If a renewal payment fails, we email you and Stripe tries again. Update your card from Plan & billing. If the payment still can't be collected, your account moves to the Free plan, and your links follow Free plan rules.

6. Chargebacks

Please contact us before disputing a charge with your bank — we can usually fix billing problems faster. We may suspend paid features while a dispute is open.

7. Contact

Starlink Parts Trading FZE, Sharjah, United Arab Emirates, operating AXO at axo.nz.

Email [email protected] — for billing questions. Abuse reports go to [email protected].